Privacy Policy

1. Introduction

OnsSalSelf.online ("we", "our", "us") is committed to protecting your personal information and respecting your privacy rights in accordance with the Protection of Personal Information Act, 2013 (POPI Act) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our lead generation platform and related services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Registration Data: Name, surname, email address, contact number, password, user type (Personal/Business)
• Identity Verification (KYC): Identity documents, proof of residence, business registration documents
• Profile Information: Company details, service categories, location information
• Lead Data: Service requests, location preferences, contact details for lead generation
• Financial Information: Virtual wallet balances, transaction history, commission payments
• Employee Data: For registered businesses - employee names, contact details, employment relationships
• Technical Data: IP addresses, browser information, device identifiers, usage analytics

2.2 Automatically Collected Information

• Log data and usage patterns
• Session information and preferences
• Device and browser characteristics
• reCAPTCHA verification data (processed by Google)

3. How We Use Your Information

3.1 Primary Purposes

• Service Delivery: Provide lead generation services, match service providers with customers
• Account Management: Create and manage user accounts, verify identity, process registrations
• Financial Services: Process payments, manage virtual wallets, handle commission distributions
• Communication: Send lead notifications, system updates, customer support communications
• Business Operations: Employee management for registered businesses, performance analytics

3.2 Legal Basis for Processing

• Consent: Where you have given explicit consent
• Contract Performance: To fulfill our service agreements with you
• Legal Obligations: To comply with South African laws including financial regulations
• Legitimate Interests: To improve our services and prevent fraud

4. Information Sharing and Disclosure

4.1 When We Share Information

• Lead Matching: Contact details shared between verified users for legitimate business purposes
• Service Providers: Third-party services including email delivery, payment processing, security services
• Legal Requirements: When required by South African law or regulatory authorities
• Business Protection: To protect our rights, property, or safety of our users

4.2 Third-Party Services

• Google reCAPTCHA: For security verification (subject to Google's privacy policy)
• Email Services: For system notifications and communications
• Payment Processors: For financial transactions and commission payments

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• Password encryption and secure authentication
• Secure database connections and access controls
• Regular security monitoring and updates
• Employee training on data protection practices
• Incident response procedures for data breaches

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by South African law.

Retention Periods:

• Active Accounts: For the duration of your account plus 7 years for financial records
• KYC Documents: 5 years after account closure as required by financial regulations
• Communication Records: 3 years for customer service and dispute resolution
• Transaction Data: 7 years as required by South African financial laws
• Marketing Data: Until consent is withdrawn or 3 years of inactivity

7. Your Rights Under POPI Act

8. Cookies and Tracking

We use session cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Provide security features
• Analyze website usage patterns

You can control cookie settings through your browser, but this may affect website functionality.

9. Cross-Border Data Transfers

Some of our service providers may be located outside South Africa. When we transfer personal information internationally, we ensure adequate protection through:

• Adequacy decisions by the Information Regulator
• Standard contractual clauses
• Your explicit consent
• Other legally recognized transfer mechanisms

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Requesting renewed consent where required by law